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Out of Stock Items2020-09-17T01:11:05-07:00

How to buy Weed & Marijuana from Online Dispensary Canada

STEP 1: Order

Order your marijuana & weed products online and provide proof that you’re 19+ years old.

STEP 2. Pay

Send payment via interac e-transfer to the email provided in the invoice after order has been placed.

STEP 3. Packing

Your marijuana products are shipped in vacuum-sealed smell-proof bags and discreet packaging.

STEP 4. Ship

1-3 business days for major cities.
3-4 business days for urban locations

FREQUENTLY ASKED QUESTIONS (FAQS)

MOM Canada Grey Icon Order FAQ - Canada Mail Order Marijuana

Ordering Weed Products

MOM Canada Grey Icon Pricing FAQ - Canada Mail Order Marijuana

Payment & Fees

MOM Canada Grey Icon Policies FAQ - Canada Mail Order Marijuana

Pricing & Policies

MOM Canada Grey Icon Shipping FAQ - Canada Mail Order Marijuana

Shipping & Handling

MOM Canada Grey Icon Shipping Gaurantee FAQ - Canada Mail Order Marijuana

Shipping Guarantees

Ordering Weed Products

What do I need to place an order?2021-11-16T09:42:33-08:00

To place an order, you must be over 19 years of age.

Please “drag and drop” a photo or scan of your ID in the ID Requirements section of the checkout page. If you have issues uploading your ID at the checkout page, you can also email your ID to support@online-dispensary.net.

Your photo or scan of your ID should include the following information:

  • Your birth date, which shows that you are currently over 19 years old
  • Your mailing address, which matches the mailing address for your account on our site
  • Your name, which matches the name for the account on our site
  • Your photo

Once your order is placed, you will receive information on how to send your E Transfer payment. If you are not over 19 years of age, or your ID is not valid for any reason, we will cancel your order and refund your money. Once we confirm that you are over 19 years old and that your payment has been received, we will process your order. If anyone is ordering on your behalf, paying for your order, or receiving your order to their address, that person must also be at least 19 years of age.

How Do You Package my Shipment?2021-11-16T09:51:41-08:00

We know that discretion is important. We use smell proof bags for freshness and maximum protection, as well as generic, prepaid Canada Post Xpress envelopes to package your marijuana products and ensure there is no writing that would identify or advertise the contents.

Can I Cancel, Edit or Add to My Order?2021-11-16T09:54:24-08:00

Yes, as long as your order has not been shipped. Email us at support@online-dispensary.net and we will confirm the cancellation or edit your order.

When Does My Order Ship Out?2021-11-16T09:58:41-08:00

After we have received your E Transfer payment, your order will be shipped within one business day. All orders and payments received after 12:00pm will be shipped the next business day. Please note, we are only able to ship within Canada.

How Do I Place an Order?2021-11-18T08:34:57-08:00

Placing an order with Online Dispensary is easy. You can place your order over the phone or online. Give us a call at 888 547 2520, email us at support@online-dispensary.net, or follow the instructions below to place an order online:

Add to Cart

Locate the products you are interested in, choose your desired quantities and add them to your cart.

View Cart

Click on the view cart button located at the top right-hand corner when hovering over the shopping cart logo. Review your order to ensure everything is right, add in a discount code, if you have one, and click the proceed to checkout button.

Checkout

You may log in, if you have an existing account, create an account, or checkout as a guest.  Once you log into your account, create an account or checkout as a guest, check the age verification box, verify your order total, and click the place order button.

  • Log in to Existing Account – If you already have an account with us, you do not need to reenter your shipping information again however, you are required to tick the box in the ID requirements section that verifies you are of legal age to purchase marijuana and cannabis products every time you place an order.
  • Creating an Account – To create an account, you must tick the create account checkbox after filling out your shipping information and provide a unique user name and password. You may also create an account here.
  • Purchase as a Guest –  To use the guest checkout feature, you do not need to create a username and password. Just provide your shipping address and provide proof of your age. You can send your proof of age through our handy form or via email.

Payment Instructions

On the order confirmation page, you will see your order number and instructions on sending an Interac E Transfer payment. Check out our handy video tutorial on how to send your E Transfer. Once your payment has been received, we will send you an email confirming receipt of your payment and email you your tracking number within 24 hours.

Can I Talk to a Knowledgeable Person?2021-11-16T11:53:12-08:00

Yes, we have friendly customer service specialists available to communicate with you by phone (888 547 2520), email (support@online-dispensary.net), or chat. Our hours of operation are from 9:00am to 5:00pm PST. We typically respond to emails right away or within the next business day.

Payment & Fees

What Are the Shipping Charges?2021-11-10T16:49:34-08:00

All orders over $99.00 are shipped free of charge. For orders under $99.00 there is a $15.00 shipping charge.

Is Tax Included?2021-11-10T16:49:34-08:00

Taxes vary by province which is listed separately on the invoice.

What Type of Payments Do You Accept?2021-11-16T11:56:51-08:00

At this time, we only accept Interac E-transfer payments through an online bank or credit union. To find out more please see our handy video tutorial. Once payment has been received, we will send you an email confirming receipt of your payment.

Pricing & Policies

How Does Your Price Match Guarantee Work?2021-11-10T16:49:33-08:00

The product must be actively listed and sold by both us and the Canadian competitor. Send us a screen shot or link for the product that shows the product name, price, and company. Price matches are usually only available for identical products from the same manufacturer. Cannabis products like flowers may not always be eligible as the growers quality often varies with different batches. Our craftsman’s quality typically is far higher than our competitors because of their long history and experience in growing. Our price match policy does not apply to close out sales, limited quantity sales or errors on competitive advertisements.

Please contact us if you have any questions at support@online-dispensary.net.

What Is Your Refund Policy?2021-11-10T16:49:33-08:00

We treat all refunds on a case by case basis. If your product is defective or incorrect and you want to apply for a credit please contact us at support@online-dispensary.net. You must notify us of your intent to return the product within one week after receipt. If you have consumed more than a sampling of the product we will deduct the portion consumed from the refund. Please note that all credits will take 3-5 days to process and we do not cover shipping costs for the returned product.

Shipping & Handling

The Tracking Number You Provided Doesn’t Work?2021-11-10T16:49:34-08:00

We email you the tracking number before the package is scanned by Canada Post. The correct tracking number should show up within 6-24 hours.

Canada Post Says Successfully Delivered but I Haven’t Received My Package?2021-11-10T16:49:34-08:00

If this is the case, it is likely due to one of the following scenarios:
  1. The postal worker delivered to the wrong mailbox due to an incorrect address or human error.
  2. The postal worker will scan all of their packages to say they were “successfully delivered” and then spends the next 1-2 days delivering them. If you do not receive your package two days after the expected delivery date, please contact us and we will start a trace.

Note: We do not offer refunds on missing packages that Canada Post says have been successfully delivered. This is non-negotiable and applies to all Canadian provinces and territories.

If you have any questions, please contact us directly through email at support@online-dispensary.net or live chat support. You don’t have to contact Canada Post.

What Happens if I Don’t Get My Package?2021-11-10T16:49:34-08:00

If you don’t get your package two days after the expected delivery date, contact us at support@online-dispensary.net. We will then immediately start a trace with Canada Post. The Canada Post trace can take up to 5 business days.

Shipping Guarantees

Canada Post Safe Drop Option2021-11-10T16:49:33-08:00

We only insure the “Do Not Safe Drop” delivery option and we will not insure the “Safe Drop” delivery option.

Shipping to Nunavut, Northern Ontario and Northern Quebec2021-11-16T11:59:41-08:00

The occurrence of theft is quite high in these areas and thus, we cannot guarantee delivery if we ship your package there. Unfortunately, this means we will not send you a replacement package or refund if your package is lost or stolen.

Signature Required Option?2021-11-10T16:49:34-08:00

We do not send packages out with a signature required unless requested. If you would like your package to be sent out with a signature required, please include this request in your order notes during the checkout process. We recommend having signatures for larger orders. No signature required means https://online-dispensary.co/ is not liable for lost or stolen parcels.

Replacements2021-11-10T16:49:34-08:00